01 What happens when the trial ends?
The trial runs for 30 days with every add-on available. After that you decide whether to subscribe. If you do not, use continues for a seven-day grace period. After that the data can be read and exported for 60 days and is then erased. We email you the erasure date. Subscribing restores full use, and the first invoice is created only when you subscribe.
02 What is the minimum billing?
The monthly minimum is €69. For example, time tracking for five app users costs €69/month because their per-user total of €35 is below the minimum.
03 Who counts as a user?
A base licence (€7/month) is needed to use Kelomo in a browser or on a phone. A device-only licence (€2/month) covers clocking on a shared device. Billing is based on active licences.
04 Does everyone need the same add-ons?
No. You can enable project features for client-facing staff and travel claims for those who need them. Scheduling is required for each person whose shifts are planned, and HR for each person whose HR records are managed.
05 Is billing charged twice if we use projects and field service?
Billing is included in both the projects and field service add-ons. Select both licences if a person needs the features of both add-ons. There is no separate billing licence.
06 Are there costs beyond the licences?
Kelomo’s API, calendar connections and single sign-on are included in the base price. Text messages use separately purchased SMS credits. Any charges for Maventa’s e-invoicing, your own AI assistant and electronic signatures come from their providers. Separately ordered onboarding or integration work is priced by agreement in advance.
07 When does a licence change reach the invoice?
Adding or removing a licence changes access immediately. The monthly price changes from the next billing period based on selected licences and the minimum charge. You see the new price before saving the change.
08 Do the prices include VAT?
No. All prices shown exclude VAT, which is added to the invoice at the applicable rate.
09 Can Kelomo be used outside Finland?
Kelomo is intended for organisations operating in Finland. Working time, annual holidays, travel allowances and VAT are calculated under Finnish rules, and the subscription is taken out with a Finnish business ID. The interface is available in Finnish, Swedish and English, so a foreign employee in a Finnish organisation uses Kelomo in their own language.
10 Can we pay by invoice instead of by card?
In self-service the subscription is paid by card via Stripe. Invoicing is agreed separately: contact hei@kelomo.fi and we will agree on the billing method and period.
11 How does the subscription end?
You can cancel from the subscription page in the app. Access continues until the end of the paid period and then for a seven-day grace period. After that the data can be read and exported for 60 days and is then erased. We email you the erasure date.
12 Is support included in the price?
Yes. The help centre and email support are included in every licence, and we reply within one business day. Onboarding services and integration work are priced separately.
13 Where is the data located?
Kelomo’s application infrastructure and database are in Finland. Processing locations and transfer safeguards for payments and optional AI services are described in the privacy notice and sub-processor list.