Record the work order
A work order starts from a call, quote, service request or planned maintenance. The work type sets the billing mode and service promise.
Add-on
Plan visits and deliver work at the customer’s site
Assign jobs to technicians and follow visits as they progress. Technicians find work order details on their phones and record completed work, photos and materials for billing.
Field service add-on · €9/user/month
From work order to invoice
A fault report travels to the invoice as one chain
Assign the visit to a technician
The same order can contain several visits. The visit status shows whether the technician is on the way, on site or done.
The customer signs off the work on site
Completed work, measurements, photos and parts are saved to the report, which the customer signs on site.
Invoice the finished work
Hours, parts and travel are added to the invoice as time and materials, a fixed price or under the maintenance agreement.
Dispatch
Manage the day’s work from one view
The work queue, technicians’ days and customer sites are visible side by side. Kelomo helps find the right technician and suggests an order for the day.
- Find a technician with the right skills and availability Availability, qualifications, absences, rest periods and driving time are checked before saving.
- Kelomo suggests, you decide The proposal reduces driving, fits urgent work into free slots and explains every change.
- Keep customers informed Move one visit or the whole day and notify customers of the new time at the same time.
For the technician
The technician’s day lives on the phone
Technicians see visits, directions and access details on their phone. Visit hours also form the workday that goes for approval.
- Equipment found by its QR code A sticker opens the asset card and service history directly on the phone.
- Works in the basement too Entries queue up on the phone and leave when the network returns.
- Parts from the van Using a part updates the van stock, and the replenishment list shows what to collect from the warehouse.
Work report
The work report is finished on site
The customer receives the completed report through a link without signing in.
- Example: the refrigeration service log The mandatory refrigeration-service details are ready as fields. Templates also adapt to lifts, pressure equipment, fire safety and ventilation.
- The licence number comes from the qualification The technician’s and operator’s licence numbers are added to the report automatically.
Service records and dispatch in one place
Sites and equipment
The asset card brings visits, service history and lifecycle costs together.
Maintenance agreements
The agreement creates scheduled maintenance at the agreed service intervals.
Stock in the van and in the warehouse
Issues, transfers and reorder points keep stock current and costs included in the margin.
Field service dispatch
Schedule visits and compare the effects of changes before approving the new plan.
Frequently asked
Questions about field service
Does Kelomo track the technician’s location?
No. "Where is the technician" is answered by the visit status: on the way, on site or done. The technician changes the status, and the phone reports no location in the background. The map shows sites and the day’s routes, not people.
Does Kelomo assign jobs automatically?
No. Kelomo suggests – an assignee for a visit, a better order for the whole day, and a slot in the day for a job in the queue – and the supervisor approves. Every move in the day proposal appears in the comparison with its reasons and can be accepted move by move. A discarded proposal leaves the day unchanged.
What does field service cost?
Field service is an add-on at €9/user/month for the users who need it, on top of the working-time base price. Dispatch and administration are permissions, not separate licences. Creating and sending invoices is included in both the field service and project management add-ons, so field service does not require a separate project management subscription.
Can a visit go to a subcontractor?
Yes. The visit is assigned to the subcontractor by name and agreed cost, and it appears in its own lane on the grid. The cost carries into the work order margin.
Does the supervisor see the reason for an absence in dispatch?
The grid shows that the person is away. The type of absence stays between the employee and their own supervisor.
Who sees the gate codes for a site?
A site’s access details – gate code, alarm code and key safe location – are stored separately. They are shown to the field service administrator and the assigned technician for the duration of the visit and one day before and after it. They are not included in work reports or shared links, and through the API they are available only with field service administration rights.
Dispatch the day, get the work signed off, invoice in one go
Try it free for 30 days · no card
Guides on this topic
- From work order to invoice: what gets recorded at every stage of field work What gets recorded on the work order, the visit and the invoice, where information goes missing, and how a visit becomes invoice lines and payroll hours.
- Service agreement: what to agree and how to schedule the visits What a service agreement records about sites, service intervals, response time and pricing, and how the year of visits fits the technicians' time.