Account and data deletion
A Kelomo account is a work account managed by your employer. This page explains how to request deletion, what is deleted, and what has to be kept by law.
Your employer opens and closes the account
Kelomo is a tool bought by an employer. The employer opens the account as part of the employment and is the controller of the working-time, shift and HR data held in it; Kelomo (Tohmoco Oy) processes that data on the employer’s behalf. That is why the app has no button that deletes the account and its data on the spot: during the employment the employer has a statutory duty to keep working-time records, and an employee cannot unilaterally delete them.
What an employee can do is file a deletion request. The request is recorded for the employer’s administrator, and the deletion is carried out to the extent and on the timetable the law allows.
How to request deletion
- In the app: open your own settings and file an account deletion request. The request is shown to your employer’s administrator, and the app shows you that it has been filed.
- By email: info@tohmoco.fi. We pass the request on to your employer as the controller and assist with handling it.
- Directly to your employer: your supervisor, HR or payroll. The employer decides on the deletion as the controller.
What follows from the request
The request is recorded and shown to the employer’s administrator. Access can be closed immediately — sign-in is blocked and the app no longer shows your data — but the deletion of the data itself is timed to the end of the employment and the retention periods below.
You do not need to repeat a request. If you file a new one before the previous one has been handled, no second request is created: you see the same open request.
What is deleted and when
Deletion happens in stages, one data class at a time, counted from the last day of employment. The clock starts at the end of the employment, not at the request — until then the data is needed for payroll, working-time records and running the employment.
- Profile and contact details (address, phone, next of kin): 6 months from the end of employment. The employer may set this anywhere between 1 and 24 months.
- HR case notes, and development discussions, goals and assessments: 24 months. The employer may set this between 6 and 60 months.
- The link between your name and your working-time entries: 24 months. This is the retention period for working-time records under section 32 of the Finnish Working Hours Act (872/2019); it cannot be shortened, neither by the employer nor by a deletion request.
- Employment documents such as contracts, work certificates and written statements of the terms of employment: 120 months, i.e. 10 years. This period cannot be shortened either.
How the deletion ends
Once a data class has served its retention period, the employer’s administrator deletes it in Kelomo. The link between your name and your working-time entries is severed last: your name, email and other identifying details are removed and the entries remain anonymous (“Former employee”). After that the remaining material cannot identify you, while the working-time and accounting records stay intact as the law requires.
Deletion is not run automatically in the background — the administrator confirms it. That keeps a deletion from cutting across payroll still in progress or a retention period still running.
Removing the app from your device
Uninstalling the mobile app signs you out and removes the app’s local cache, but it does not delete your account or the data held in the service. Deleting the account and the data is always done through the request described above.
If you are not satisfied
You have the right to access your data, request rectification or restriction of processing, and to lodge a complaint with the supervisory authority (the Office of the Data Protection Ombudsman, tietosuoja.fi). For privacy matters, contact: info@tohmoco.fi.