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Field service dispatch

The day’s plan changes. Keep up

One visit runs late and an urgent call-out comes in. Kelomo’s dispatch shows agreed jobs, technicians and the effects of moving visits before you approve a new schedule.

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Field service add-on · €9/user/month

Field service visits by technician in the dispatch schedule

The queue and today’s visits in the same plan

Schedule the work order’s visit for a suitable technician. Customer time windows and service commitments help order the day. The grid and map show visit order and travel between jobs.

  • Urgent jobs from the queue into the schedule Queue scheduling suggests visits for the most urgent orders, taking working hours, absences and agreed time constraints into account.
A technician’s visits and daily schedule

The suggestion also shows what remains unresolved

Choose the day’s priority

Prioritise service commitments, less driving or an even workload. Kelomo suggests visit order and technicians.

Compare the changes

See moved visits, changes in driving time and distance, and jobs without a suitable slot, with reasons. Locked visits stay in place.

Approve suitable moves

Choose the whole suggestion or individual changes. Technicians receive notifications; customers can be informed when customer messaging is enabled.

Features for the same workflow

Sites and assets

Bring customer sites, assets and service history into Kelomo.

Skills and qualifications

Manage skills, qualifications, certificates and training.

Plan your next service day in Kelomo

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