The employee opens a request
Add a subject, message and any attachments. The request arrives in HR’s worklist.
Employee requests
Employees know how their request is progressing
An employment certificate, a training request or a question about employment. The employee sends the request in Kelomo and finds the answer in the same place, including on their phone.
HR add-on · €3/user/month · a licence for everyone whose HR data is managed
Each request has its own conversation and status
The handler replies or asks for more information
Replies are saved in the same thread. Waiting for requester shows who has the next action.
The request is marked resolved
The employee sees the resolution and receives a reply notification. The conversation remains available for later review.
Training and certificates use the same request process
Training requests, safety reports and certificate verifications use the same model. Employees see their own matters together, while unhandled requests appear in the responsible users’ worklist.
Good to know
Can an employee continue a resolved conversation?
Yes, by replying within the time limit. After that, a new request is opened for the same topic.
Is this also a channel to payroll administration?
A request can concern payroll, and payroll administrators can handle it within their permissions. Actual payroll calculations take place in the payroll system.
Bring employee requests into Kelomo
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