Standby (on-call) is a commitment to be reachable. It runs alongside shifts and may overlap them. If your employer has enabled standby, you see your own standby periods under My work → Shifts – in the calendar and the list they stand out from shifts with the On call marker (☎).
See your standby and log a call-out
You only see published standby periods – your supervisor’s draft is not visible to you.
- Open My work → Shifts and open a day carrying the On call marker.
- You see the period’s type and time span. When you are called out, press Log call-out.
- The time you work is recorded as usual – the call-out entry does not replace time tracking, it records that a call-out happened.
Logged call-outs appear in the same place under the Logged call-outs heading. You can correct a row (Edit: Date, Call-outs, Started, Ended, Note) or remove it (Delete) – an accidental tap does not stick.
Plan standby (supervisor)
Standby is planned alongside the roster, but it is not staffing: a period does not fill any need in the shift grid.
- Open Team → Shift planning and pick Standby from the ⋯ menu (More actions).
- Fill in Add standby: Employee, Type, Start date, Start time, End date and End time. A period can span several days. Press Add.
- The new period appears in the Standby periods list marked Draft. Press Publish once the periods are ready.
The employee sees a period only after it is published. A draft is visible to the planner alone. Deleting a published period requires a reason.
Standby types (admin)
Types are managed under Settings → Standby types. A new type is created with New standby type: give it a name and a Work-time share as a percentage. The work-time share says how much of the standby counts as working time – it feeds the overtime and rest calculations.
Changing the work-time share does not edit the old type; it creates a new version from the Effective from date you choose. Earlier weeks are not recalculated.
The whole feature can be hidden under Settings → Features if standby is not used.
How standby shows up in pay
Standby hours appear in the weekly summary and the day detail as their own On-call row, with the work-time share below it as “of which … counts as work time”. In the payroll file, standby is its own bucket.
The euro and percentage rates (standby compensation and call-out pay) do not live in the standby type; they are calculated in the payroll system from the pay codes.
If something goes wrong
The standby period is not visible to the employee. Only published periods are visible. Check the Standby periods list for a period still marked Draft and press Publish.
There is no Standby item in the menu. The feature may be switched off under Settings → Features. An admin can enable it.
I logged a call-out by accident. Open the same day again and delete the row under Logged call-outs. You can also correct the date, count, times and note.