Open Reports → Field service to review service-level performance, visit counts, overdue maintenance and agreement margins. You can download the reports or schedule delivery by email.
Service-level performance
The report shows response and resolution performance separately by work type. Response time ends at the first arrival on site. The calculation uses the agreed time limits and recorded waiting periods, such as time spent waiting for a spare part.
Work types without defined service targets are shown without an attainment percentage.
First-time fix rate
This report shows the percentage of work orders completed during the selected period that were completed in one visit. Cancelled visits are excluded.
Compare results within the same work type. Planned maintenance and fault repairs may need different numbers of visits, so the report does not calculate a percentage across all operations.
Overdue planned maintenance
The report lists outstanding maintenance past its due date and the number of days overdue. It shows the current situation, not a selected reporting period.
Agreement margin
Review revenue, costs and margin for each agreement, with the most loss-making agreements first. Figures cover each agreement’s own term.
Viewing costs and margins requires permission to see cost data. Without it, you can see revenue but not costs or margins.