The original punches remain in the event history. If a punch is missing or the time is incorrect, correct the day’s working time draft before confirming it.
This article explains how to close an open punch and correct the day.
Enter a forgotten clock-out
When a punch has remained open longer than the reminder time set by your employer, the app asks Did you forget to clock out?
- Clock out at that time lets you enter the actual finish time and clock-out date. This option is available when your employer allows clock-outs to be entered afterwards and the time is within the allowed limit.
- Clock out now ends the session at the current time. You can correct the day’s draft afterwards if needed.
A finish time entered afterwards is marked accordingly. Your supervisor can see both the time you entered and when you entered it.
What happens when a punch is left open
If you clock in but do not clock out, the punch remains open. What happens next depends on your employer’s Open-punch auto-close setting:
| Setting | What happens | What you do |
|---|---|---|
| No auto-close | The punch remains open. You cannot clock in again until it has been closed. The app sends a reminder, Clocked in now shows Open since yesterday, and your supervisor sees the open punch in the approval’s Punches section. | Clock out, then correct the day’s times in the draft and confirm. |
| At the work-day boundary or At the planned end | The punch closes automatically after the work day rolls over, and the finish time is added to the day’s draft. | Review and correct the draft before confirming it. |
The app checks for sessions left open after the work-day boundary. The session may therefore close later than the exact boundary time, but the recorded end time follows the setting selected by your employer.
An open punch also blocks confirmation: “The punch session is still open. Clock out before confirming the day.”
A punch opened on the same day does not close automatically. Auto-close only applies to punches left open past the work-day boundary.
Fix the day by editing the draft
A workday created from punches is an editable draft. If auto-close has made the day too long or the times are otherwise incorrect, adjust the start and finish times, entries and breaks before confirming the day. See Edit the day’s entries and breaks.
The correction does not change the original punches. They remain in the event history, and your supervisor can compare them with the corrected working time.
Read the original punches
As a supervisor, you can compare the punched time with the confirmed working time in the approval’s Punches section. The section also shows the event history and Punch flags, such as Session left open, Overlapping work segments or Repeated hour at the DST change.
If the confirmed time does not match the punches, you see the warning “The confirmed time differs from the punches — take a look.” A discrepancy is not fixed automatically: the difference is shown, and the supervisor decides what to do about it.
If something goes wrong
The session is still open. Enter the actual clock-out time if the app offers that option, or clock out now. Then review and correct the day’s draft if needed.
The day is already confirmed. A confirmed day cannot be edited directly – it must first be reopened for editing. See Correct an already confirmed day.
The project is wrong. Change the project directly in the day view: the entries are reclassified with the same times. The punches do not need to be touched.