You do not create the account yourself. Your employer adds you to Kelomo, and you activate the account by setting a password. Usually you receive an invite link by email – if your employer gave you a shared initial password, you log in directly without an invite.
Activate your account with the invite link
- Open the invite link in your email. The page is titled Activate your account, and it states your name and your organisation: “…added you to Kelomo. Set a password to get started.”
- Check the email address. It is locked – the account is tied to the address the invite was sent to.
- Type a Password (at least 10 characters) and repeat it in the Repeat password field.
- Press Activate and sign in. You are signed in straight away, so no separate log-in is needed.
The invite link is valid for 14 days. An expired link takes you no further, and you will need a new invite instead.
If your employer gave you an initial password
Then no invite is sent at all. Log in directly with your email address and the password you received from your employer.
Your username is always your email address – the same in the browser and in the mobile app.
Logging in later
The Log in page has the Email and Password fields and a Log in button.
Advanced settings reveals the API URL field. The default value works; change it only if your employer has given you an address of your own.
If your organisation uses single sign-on, press Sign in with your organization and use the same credentials as for your other tools.
The mobile app is the same account
You log in to the mobile app with the same credentials – no separate account is created. The tabs at the bottom are Today, Work hours, Travel and Account.
If something goes wrong
| Situation | What you see | What to do |
|---|---|---|
| The invite link has expired or has already been used | The invite link is invalid or has expired. | Ask your manager or your admin to send the invite again. On your page there is a Resend invite button. |
| The passwords do not match | Passwords do not match | Type the same password in both fields. The minimum length is 10 characters. |
| Logging in with a password does not work | Your organization uses single sign-on. | Your organisation has made single sign-on mandatory. Press Sign in with your organization. |
| You do not know the API URL | Advanced settings → API URL | Most of the time you do not need to touch the field. If logging in still does not work, ask your admin for the address. |
The invite went to the wrong address. The email field cannot be changed on the activation page, because the invite is tied to the address. Ask your admin to correct the address and send the invite again.
What next
After logging in, your own home page opens. Kelomo builds a proposal for the day, which you check and confirm.
Read next How Kelomo works and Confirm your working day.