The subscription is managed on three pages. Settings → Billing & agreements → Subscription decides what you buy and how many licenses. The same group’s Licenses page assigns the add-ons to users. Settings → Organisation → Features, in turn, decides which features appear in the menus at all.
Subscription
The Subscription breakdown card lists the base product (Time tracking) and the add-on rows. The license count is changed with each row’s plus and minus buttons, and the monthly total updates immediately.
- Adjust the counts and press Review and confirm (the first time, Subscribe).
- The confirmation dialog shows the changed licenses and the current and new monthly price. The change takes effect immediately; a prorated charge or credit appears on your next invoice.
- Press Confirm.
The Payment method and invoices → link opens the payment portal, where the payment method and invoice history are managed. The same page also manages SMS credits: text-message announcements consume prepaid credit.
If you reduce licenses below the assigned count, the dialog warns you: free licenses on the Licenses page, or some users lose access.
The Own invoicing settings page is a different thing: it concerns the invoices you send to your own customers – see Create and send an invoice.
The trial
A new workspace starts with a 30-day trial, during which every module is on with no license limits. When the trial ends, full use continues for another seven days, after which the account turns read-only: the data stays and stays readable, but new entries can no longer be saved. Subscribing restores full use.
Licenses
- The base product is included for every active user – it is not assigned separately.
- An add-on license (Shift planning, Travel & expenses, HR, Project management) is per user: buy the count on the Subscription page and assign the licenses with checkboxes in the user × license matrix. CRM and sales is included in the Project management module.
- A license can also be granted to a staff group, in which case it covers all the group’s members. A license that comes via a group shows as “group” in the matrix and is removed in the group table, not per person.
- Without a license, the feature is hidden from the user.
- Deactivating a user’s account on the People page frees all of their licenses.
Features – modules on and off
Every module card has a Turn on or Turn off button. Time tracking is always on. An active module’s card also carries a Configure link to the module’s own settings, and a collapsed Optional features section where the module’s individual features are switched on and off with the same logic.
Turning off is a visibility switch, not a deletion. The module is hidden from the menus for everyone – including admins – but the data is kept, and you can turn the module back on at any time. Turning off always asks for a confirmation.
If a module is not in your plan, the card says Not in plan and the Add to plan button leads to the Subscription page. The switch never buys anything – purchases always happen on the Subscription page.
If something goes wrong
A whole section is missing from the menu. The module or an optional feature is turned off. Turn it on: Settings → Features.
Ticking a checkbox gives “Out of licenses”. As many licenses are already assigned as purchased. Buy more on the Subscription page or free up a license.
A user cannot see an add-on even though the module is on. For the module to show, both the activation and a per-user license are needed. Check on the Licenses page that the person has a checkmark.
The account is read-only. The trial has ended or a payment has lapsed. Open the Subscription page and subscribe or update the payment method – the data is still there.